Upon opening my recent electric bill, to my surprise it was over $230.00. The ironic thing, during the month of December/January I hardly turned on my heat. While at work and at night I turned it off. Therefore, for the life of me I don't understand why such a high bill.
When figuring my non usage time it adds up to approximately fourteen hours a day without heat … 210 hours for all of January. When running my heat I would set my thermostat at 69 degrees. Yes, it got chilly cause we’ve had some very cold days and nights, but I didn’t want to incur a bill that I would have difficulty paying so I traded heat for wearing warmer clothing around the house and putting an extra blanket on the bed.
Well, this morning I contacted Horry Electric to see if I could make payment arrangements and how I was treated totally shocked the daylights out of me.
I asked the customer service representative if I could split my bill into two payments. Her response; “Horry Electric demands payment in full because of deadbeats like you who don’t want to pay their bills”. “We don’t care if you have electric or not, therefore if you want service then you better pay your bill in full”. Wow! Well, without uttering another word I simply hung up.
It is commonly known that Horry Electric is a ruthless company. Well, this morning's conversation with one of their representative certainly confirmed the rumors. Customer service is certainly not their forte and is less than acceptable. I mean, it’s not like I don’t want to pay my bill. I’ve been a long standing customer of theirs for four years and never had my service interrupted. With this track record you’d at least think that they would be a bit more customer friendly and appreciate my business. However, I guess this is not the case. I’m just another wanna be deadbeat!
If I had a choice, which I don’t cause Horry Electric has a monopoly on service here in the Myrtle Beach area, I would switch my service to its competitor who is more customer friendly and their service is much cheaper. Unfortunately, I don't have this option.
Horry Electric, being nasty to your faithful and on time paying customer’s is no way to run your business. I can understand cutting service to those who don’t pay their bills, but to those who have a proven record of paying their bill faithfully and to treat them like dirt, hmm!, the image you have certainly fits your business practice. After today’s interaction with your company I have lost all respect for your company.
Until Tomorrow ...
When figuring my non usage time it adds up to approximately fourteen hours a day without heat … 210 hours for all of January. When running my heat I would set my thermostat at 69 degrees. Yes, it got chilly cause we’ve had some very cold days and nights, but I didn’t want to incur a bill that I would have difficulty paying so I traded heat for wearing warmer clothing around the house and putting an extra blanket on the bed.
Well, this morning I contacted Horry Electric to see if I could make payment arrangements and how I was treated totally shocked the daylights out of me.
I asked the customer service representative if I could split my bill into two payments. Her response; “Horry Electric demands payment in full because of deadbeats like you who don’t want to pay their bills”. “We don’t care if you have electric or not, therefore if you want service then you better pay your bill in full”. Wow! Well, without uttering another word I simply hung up.
It is commonly known that Horry Electric is a ruthless company. Well, this morning's conversation with one of their representative certainly confirmed the rumors. Customer service is certainly not their forte and is less than acceptable. I mean, it’s not like I don’t want to pay my bill. I’ve been a long standing customer of theirs for four years and never had my service interrupted. With this track record you’d at least think that they would be a bit more customer friendly and appreciate my business. However, I guess this is not the case. I’m just another wanna be deadbeat!
If I had a choice, which I don’t cause Horry Electric has a monopoly on service here in the Myrtle Beach area, I would switch my service to its competitor who is more customer friendly and their service is much cheaper. Unfortunately, I don't have this option.
Horry Electric, being nasty to your faithful and on time paying customer’s is no way to run your business. I can understand cutting service to those who don’t pay their bills, but to those who have a proven record of paying their bill faithfully and to treat them like dirt, hmm!, the image you have certainly fits your business practice. After today’s interaction with your company I have lost all respect for your company.
Until Tomorrow ...
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